Overview


 
 

 ​

At the heart of great teams is great communication 

 ​

 

Online meetings

Work like you're all in one room, even when you are not. From team meetings to live streaming a meeting, or dialing into a conference call.

 

Communicate across devices

Successful communications require the right audio devices. Microsoft's partner ecosystem offers certified devices which are reliable and enhance your experience.

 

 

Phone system and calling plans

Make, receive, and transfer calls using phone, PC, Mac, and mobile. Shift away from expensive, proprietary telephony hardware to simplify the management of your phone system.  

 

Security, control and compliance

Get end-to-end security, control and compliance that span from the user to the enterprise. All powered by the on-demand scale and manageability of Office 365.

 

Server

Enhance your Server deployment with the power of the Microsoft Cloud to expand your IT options without added complexity.  The Hybrid deployment provides your company with a complete feature set that is scalable, versatile and economical.










Features


Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.