Overview
Support
Pricing & Add-ons
Overview
Support
Pricing & Add-ons
 
 
For End Customers requiring immediate support for catalog products

Faster response
time

Access expert advice
directly

Fast-response (< 30 min) problem resolution support for IaaS, SaaS and any other catalog product. Invest more time in your business and customers Support from Tier 2 Support Engineers gives you peace of mind and makes sure you are getting the maximum attention

Get free
consultation

Real time
feedback

Make sure you get the best from us by having access to our top engineering team. We are committed to help you find the best solution to your problems Stay calm by getting real time time feedback on incident resolution. Be reassured that progress is being made on time

SERVICE DEFINITION
€100/month*
€900/12 months
Available: 24/7
<30 min
CRITICAL ISSUES
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours**
<1 hour
MAJOR ISSUES
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner
Available: business hours* *
<4 hours
MINOR ISSUES
Customer’s business is functioning with minor impediments of services

*Minimum duration of monthly plans: 3 months. On early cancellation, customer is obligated to pay 1 or 2 more months until the minimum of 3 months requirement is met

**Business hours: 9:00 - 17:00 GMT+2, Monday through Friday







Support Options
Email Support: support@interworks.cloud
Support Details

All interworks.cloud services come with a FREE Standard Support plan via email to the address above or by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available weekdays, 08:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.

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