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Overview
Features
Support
Available Add-ons
Overview
Features
Support
Available Add-ons
 
 
 

Interworks Cloud Database is Interworks' PaaS offering for providing cloud-based databases powered by 'Microsoft SQL Server 2014 Web Edition'. It is a highly available, scalable and multi-tenant database service hosted by Interworks reducing customer management overhead. Cloud Database enables users to easily deploy and provision multiple databases using flexible resource allocation according to the user actual needs. Customers can start using their provisioned databases quickly and simply by using the same tools they use for on-premises databases.



Create your databases

Create SQL Server databases quickly and simply according to your requirements and associate database user accounts with the databases by granting them access (db_owner, db_datareader, db_datawriter, public security role support).


Manage your databases

Manage your databases by using the Workspace available to you by logging in to our Marketplace. Take advantage of the available maintenance tools in order to "backup" and "restore" your SQL Server Databases on demand. Furthermore, by "shrinking" database files you may reduce the size of database data and log files.



Monitor and control your databases

Monitor your databases data file and log file "size" information available in your Workspace. Get "alerted via email" when the available disk space is bellow an error percentage limit. If required, "connect" to your databases using SQL Management Studio by specifying the connection information for SQL Server databases found in your Workspace.

 

Advanced Performance
Product Characteristics
 
 
 Standard Product Characteristics
    Data Backup - Backup is included (7 days retention period)
   SLA 99,99% with refund
  Database Management & Monitoring 
Perform basic management tasks and monitor database size 
by using the available Workspace




High-Performance Storage

The central data center storage systems consist of high level Storage Area Network (SAN) equipment featuring both Fibre Channel and iSCSI connection protocols ensuring high data protection by use of standard RAID disk array configurations as well as advanced network RAID levels for even greater protection, availability and expandability.

   


 
Support Options
Email Support: support@interworkscloud.com
Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.
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Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.

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Cloud Database Extra Storage
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