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Panda Systems Management

The new way to manage, monitor and support IT systems
Category : IT Management
Industries : all industries

Overview
Features
Support
Pricing & Add-ons
Overview
Features
Support
Pricing & Add-ons
 
 

MANAGE YOUR IT INFRASTRUCTURE SIMPLY AND PROACTIVELY WITH A RAPIDLY INTEGRATED SOLUTION

Systems Management is the easy and affordable way to manage, monitor and maintain all your organization’s devices, whether they are in the office or remote. Thanks to the simplicity offered by the pre-configured settings, the learning curve is practically non-existent, and it ensures that the organization’s IT infrastructure operates exactly according to plan.

Why opt for System Management?

  • It frees up your IT team to concentrate on value-added projects
  • It resolves problems proactively
  • It enhances support for new technologies and encourages adoption of BYOD

Features
  • 100% cloud-based solution: No additional infrastructure. Manage all devices at any time and from anywhere.
  • Secure access to the service: Twofactor authentication to verify identities. Encrypted communication with the server.
  • Management via an extremely lightweight agent for Windows, Linux, Mac OS X, Android and iOS devices.
  • Agent-free management of printers and other network devices (routers, switches, etc.) via SNMP, WMware ESXi (with the vSphere client) and MS Hyper-V.
  • Alerts and monitoring: Monitor use of CPU, memory and hard disks, printers low on ink etc., with real-time graphs and alerts.​
  • Make full use of our COMSTORE where you will find hundreds of monitors for applications such as Exchange, SQL and IIS, backup services, etc. Tools for freeing up disk space and many other options.​
  • Security certificates: FISMA, SAS70, ISO 27001 and PCI DSS.
  • Rapid tasks and scripts: Create your own scripts or download them from our ComStore. You can also modify them to suit your needs and launch them.​
  • Patch management: Automate the deployment of updates and patches for the software installed.
  • Software deployment: Centrally deploy software and updates.
  • Remote access: Task management, file transfer, registry editor, command line, event log, etc. Repair devices without interrupting users, even if they are switched off. Access to user’s desktops – either shared or with complete control.
  • Tickets system: Organize, classify and prioritize incident resolution. Share and reuse technical procedures for resolving problems.
  • Manage smartphones and tablets (MDM): Establish password policies, control over use of the device, remote connectivity settings, remote locking and data wiping.

TAKE CONTROL OF IT: ASSET MANAGEMENT

Control your devices

  • 100% granular visibility of the devices you manage
  • Stay up-to-date on your IT environment and changes
  • Keep a check on the hardware and software installed and in use

STOP FIRE-FIGHTING AND REDUCE YOUR IT COSTS

Cut out repetitive tasks and phone calls; be proactive:

  • The real-time alerts let you identify printers low on toner, servers with little disk space and many other problem indicators
  • Automate repetitive tasks
  • The events logs display information for each device
  • Patch management to keep all devices up-to-date
  • Monitoring of mail servers, backup services, network devices, etc. to improve your company’s productivity.

KEEP IT CENTRALIZED AND SIMPLE

Manage your IT resources from a single Web console with all the information and tools you need:

  • Cloud-hosted; with no additional infrastructure
  • Manage all your devices no matter where they are at any time and from anywhere
  • Almost non-existent learning curve

OFFER USERS THE BEST SUPPORT EXPERIENCE, NO MATTER WHERE THEY ARE

Drastically reduce calls to support:

  • Monitor and deliver remote support to all devices, even if they are switched off
  • Use diagnostics and non-intrusive problem resolution to increase productivity

Evaluate productivity:

  • See who’s done what at what time and with what device, etc
  • It lets you see reductions in downtime and support time
  • Identify problematic hardware/software

DON’T LOSE SIGHT OF YOUR SMARTPHONES AND TABLETS

A single tool lets you monitor and manage all your mobile devices:

  • Locate stolen devices and prevent loss of data when devices are lost or stolen with password protection and remote data wiping
  • Improve device security by setting standards for the passwords chosen by users. (*)
  • Block non-productive features (installation of games and apps, use of cameras, movies, etc.) (*).
  • Centrally configure VPN and Wi-Fi settings for all devices. (*)
  • (*) Available for iOS platforms

TECHNICAL REQUIREMENTS

Web Console

  • Internet connection
  • Internet Explorer 8.0 or later
  • Mozilla Firefox 3.0 or later
  • Google Chrome 2.0 or later

Internet connection

  • Operating systems (workstations): Windows 2000 Professional, Windows XP SP0 & SP1 (32 and 64-bits) XP SP2 and later, Vista, Windows 7, Windows 8.1 (32 and 64 bits) and Windows 10 (32 and 64 bits).
  • Operating systems (servers): Windows 2000 Server, Windows Home Server, Windows 2003 (32, 64 bits and R2) SP1 and greater, Windows 2008 32 and 64 bits, Windows 2008 R2 (64 bits), Windows Small Business Server 2011 and Windows Server 2012 (64 bit and R2).

For MAC workstations / file servers

  • Mac OS X 10.6 Snow leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan.
    For Linux workstations / file servers
  • Fedora 19, 20, 21, 22, 23
  • Debian 7, 8
  • CentOS 6, 7
  • Ubuntu 12, 13, 14, 15, 16

For mobile devices

  • iOS 7 or later
  • Android 2.3.3 or later
  • For Exchange Server

  • Microsoft Exchange Server 2003, 2007, 2010 and 2013

Supports the following virtualization environments

  • VMWare ESX 3.x,4.x, 5,x
  • VMWare Workstation 6.0, 6.5, 7.x, 8.x and 9.x
  • Virtual PC 6.x
  • Microsoft Hyper -V Server 2008 R2 and 2012 3.0
  • Citrix XenDesktop 5.x, XenClient 4.x, XenServer and XenApp 5.x y 6.x














Panda products incompatibility matrix
Systems Management upgrade options
Feature comparison table
Product Characteristics

Due to the technical nature of the products, some products cannot coexist at the same time in a customer's organization. Please consult the table below:

 



Support Options
Email Support: support@interworks.cloud
Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.