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Editions & Pricing
Overview
Support
Editions & Pricing
 
 

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Get the most out of data  Discover immediate, actionable insights  Robust capabilities with room to expand 
Gain intelligence across your business with data from Dynamics 365, external sources and Microsoft data signals.  Get relevant insights that help your organization optimize decisions, wherever your team does their work.  Benefit from out-of-the-box insights with Dynamics 365 AI applications and customize them to address different scenarios via the power of Microsoft Azure.


Dynamics 365 AI for Sales



Make AI real for your sales organization

Get additional insights into the hands of Get additional insights into the hands of your field sellers and inside sales reps with Dynamics 365 AI for Sales. Improve engagement and decision-making with prebuilt and embedded insights that are quick to deploy and easy to act upon. Reveal the best prospects and customers for sellers to focus on as well as the most relevant and impactful actions to move relationships forward. Empower your managers to improve sales performance and deliver proactive coaching.


 

Enable smarter selling with insights readily available for Microsoft Dynamics 365 for Sales

Focus on the right leads

Increase conversions and win rates by helping sellers find and prioritize leads with the highest likelihood to buy based on a broader set of signals.

 

Connect with prospects

Show sellers the colleagues who are already interacting with a prospect and can provide an effective introduction based on Office 365 activities.

 

Keep track of relationships

Help sellers focus on high priority customers with signals from Dynamics 365, LinkedIn, and Office 365 that reveal relationship health and risks.

 

Personalize engagement

Empower sellers to deliver personalized and relevant interactions based on embedded insights that recommend talking points and next actions to take with the customer.

 

Automate sales execution

Increase seller productivity with contextual prompts that suggest new records to create, such as contacts and activities, based on intelligence gleaned from notes entered by sellers.

 

AI-driven sales performance and coaching

Enable sales managers to lead proactively throughout the entire sales cycle with interactive reports that include key performance indicators (KPIs) for pipeline and deals. Help sales managers provide timely feedback and coaching based on seller engagement and productivity metrics, such as time spent with customers, calculated from Dynamics 365 and Office 365 data. Improve inside sales team performance with call intelligence that surfaces customer sentiment, keywords, and conversational KPIs such as talk-to-listen ratio and speaking speed. 



Dynamics 365 AI for Customer Service

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Make AI real with deep insights and virtual agents

Take informed action and improve the service experience using out-of-the-box insights. Empower customer service teams to easily create and deploy virtual agents in minutes.


 

Build loyalty

Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights. 
 

Improve satisfaction

Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact center health at a glance and improve agent performance through AI-driven insights.

 

Increase operational efficiency

Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.


Reduce agent workload

Free up human agents to work on high-value interactions. Use a simple, no-code user interface to create virtual agents that deploy in minutes to handle common support cases.



Microsoft Dynamics 365 Market Insights

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Make AI real - empower your organization with market insights

Make better decisions using market data. Improve customer relationships with actionable web and social insights. Win fans by engaging in relevant conversations and drive business growth by responding faster to trends.


 

Know your customers

Find and respond to customer conversations that matter most by drilling down by topic, sentiment, language, and geography. Act on web search insights based on age and gender demographics. Turn social conversations into new leads or support cases to strengthen customer relationships.


Build your brand

Monitor brand sentiment and industry trends with sentiment analysis and web search data. Get instant insights from pre-configured queries that analyze up to last 30 days of social media content and 15 months of web search trends. Enhance the reputation of your products and services by engaging with influencers and sharing content.


Gain competitive advantage

Quickly identify market and consumer trends so you can tailor your business strategy to meet the latest customer needs and get ahead of your competition. Keep track of what’s happening in your industry with email alerts and relevant news highlights.



Support your unique business needs

Use out-of-the-box AI to identify trends or customer purchase intent, or easily create your own intelligent tags to customize the AI to your requirements. Connect social media market insights to other Dynamics 365 data for the most up-to-date view of customers and prospects.



Microsoft Dynamics 365 Customer Insights

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Make the benefits of AI a reality for your business

Retain customers and build loyalty by using data and AI from Dynamics 365 Customer Insights. Infuse the insights into business applications and processes. Empower your marketing, sales, and service professionals to deliver exceptional one-on-one interactions.

 
 

Get a holistic view of customers

Bring transactional, observational, and behavioral data from popular data sources by using prebuilt connectors. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.





Discover insights and take action

Employ quick-start machine learning templates to predict churn or the next best action. Discover and create new audience segments, and empower your teams with customer profiles and insights that are embedded directly into your business applications. Trigger workflows in response to customer actions and signals by using Microsoft Flow.



Adapt and extend the solution for your needs

Connect your customer data with Microsoft Power BI to customize dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps. Extend the solution with familiar Azure Services and tools, and use your own machine learning models.





Rely on a productive and trusted platform

Shorten time to value with a self-service customer data platform solution built on Azure. Help support data privacy and General Data Protection Regulation (GDPR) compliance with corporation-ready security and built-in governance tools, while retaining full ownership of your data. Rely on Microsoft expertise in AI research and cloud, data, and developer platforms to surface insights that help you serve your customers better.



Microsoft Dynamics 365 AI for Market Insights



Make AI real - empower your organization with market insights

Make better decisions using market data. Improve customer relationships with actionable web and social insights. Win fans by engaging in relevant conversations and drive business growth by responding faster to trends.


 

Know your customers

Find and respond to customer conversations that matter most by drilling down by topic, sentiment, language, and geography. Act on web search insights based on age and gender demographics. Turn social conversations into new leads or support cases to strengthen customer relationships.


Build your brand

Monitor brand sentiment and industry trends with sentiment analysis and web search data. Get instant insights from pre-configured queries that analyze up to last 30 days of social media content and 15 months of web search trends. Enhance the reputation of your products and services by engaging with influencers and sharing content.


Gain competitive advantage

Quickly identify market and consumer trends so you can tailor your business strategy to meet the latest customer needs and get ahead of your competition. Keep track of what’s happening in your industry with email alerts and relevant news highlights.



Support your unique business needs

Use out-of-the-box AI to identify trends or customer purchase intent, or easily create your own intelligent tags to customize the AI to your requirements. Connect social media market insights to other Dynamics 365 data for the most up-to-date view of customers and prospects.

Microsoft Dynamics 365 AI for Market Insights



Make AI real - empower your organization with market insights

Make better decisions using market data. Improve customer relationships with actionable web and social insights. Win fans by engaging in relevant conversations and drive business growth by responding faster to trends.


 

Know your customers

Find and respond to customer conversations that matter most by drilling down by topic, sentiment, language, and geography. Act on web search insights based on age and gender demographics. Turn social conversations into new leads or support cases to strengthen customer relationships.


Build your brand

Monitor brand sentiment and industry trends with sentiment analysis and web search data. Get instant insights from pre-configured queries that analyze up to last 30 days of social media content and 15 months of web search trends. Enhance the reputation of your products and services by engaging with influencers and sharing content.


Gain competitive advantage

Quickly identify market and consumer trends so you can tailor your business strategy to meet the latest customer needs and get ahead of your competition. Keep track of what’s happening in your industry with email alerts and relevant news highlights.



Support your unique business needs

Use out-of-the-box AI to identify trends or customer purchase intent, or easily create your own intelligent tags to customize the AI to your requirements. Connect social media market insights to other Dynamics 365 data for the most up-to-date view of customers and prospects.

Microsoft Dynamics 365 Customer Service Insights

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Make the benefits of AI a reality for your business

Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas of growth, and improve productivity with innovative AI capabilities and features.

 


Improve customer satisfaction

Build loyalty by resolving emerging issues before they impact more customers. Gain a comprehensive understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement data-driven improvements.

  

Increase operational efficiency

Streamline operations with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Monitor case volume and incoming support topics to optimize agent productivity.


 



Gain comprehensive visibility

Visualize customer engagement patterns, agent performance, and customer service operations using dashboards with built-in AI, business intelligence, and machine learning capabilities. Discover and share critical insights with interactive charts and filters.

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Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.
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  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
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