Overview




The new Webroot® DNS Protection fully supports DNS over HTTPS (DoH), while providing privacy and security as control options that ensure DNS request filtering and integrity continues to function, while DNS visibility and logging levels become tailorable.


What is DNS protection?  
 
Before we talk about DNS security, you need to understand the DNS. The domain name system (DNS) works like a phone book for the internet. When a user enters text into a browser, DNS servers take that input and translate it into the unique internet protocol (IP) addresses that let the browser open the desired site. But DNS protocols were never designed with security in mind, and are highly vulnerable to cyberattacks, such as cache poisoning, DDoS, DNS hijacking, botnets, C&C, man-in-the-middle, and more.

By redirecting users’ web traffic through a cloud-based, DNS security solution, businesses and MSPs can finely tune and enforce web access policies, ensure regulatory compliance, and stop 88% of threats at the network’s edge—before they ever hit the network or endpoints.


Why businesses need DNS protection
Uncontrolled internet access is a high-risk activity for any business, regardless of size. Faced with today’s sophisticated attacks, endpoint security alone is no longer enough to stay safe from modern cybercrime. In fact, a recent report from EfficientIP found that 77% of businesses around the world suffered at least one DNS cyberattack in 2018. What’s even more worrying: on average, businesses got hit with as many as seven attacks throughout the year.

Per the report, the average cost of a single attack was $715,000 USD. When you do the math, it’s clear how DNS Protection for servers, endpoints, and other networked devices could make all the difference to a business’ success (and survival).

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Why Webroot DNS Protection is different




Skip the hardware and software
Get detailed reports on-demand
Enable policies by group, device, IP
This fully cloud-based, secure, and resilient service takes just minutes to set up. Protect your DNS connection, network, and users from cyberattacks.
Drill down into reports on all threats the business would've been susceptible to without DNS Protection in place, and get full visibility into risk and usage.
Control internet usage for your users using pre-configured and custom policies by group, device or network.
     



Block threats at the domain level
Apply leading web classification
Reduce costs relating to infections
Over 80 URL categories give you granular, policy-based control to automatically block dangerous and questionable sites (such as Malware and Adult) or unwanted sites (such as streaming media).
Webroot® threat intelligence backs all Webroot products, and is trusted by over 100 leading technology vendors to enhance their services.
DNS filtering stops up to 88% of known malware at the domain layer, so it never reaches your network. It saves you time and money, while also minimizing unproductive web usage.


Built for DoH and the Internet of Tomorrow
Webroot's DNS Protection agent was built for the future, supporting both IPv6 and DNS over HTTPS (DoH), so businesses are prepared for the next generation of internet protocols and requests. This means you can protect your users at the DNS layer on modern networks, like public hotspots, without sacrificing security, privacy, visibility, or admin control.
Read the white paper here.
 
Dive Deeper into DNS Protection


Roaming and VPN Users
WiFi Hotspots
DNS Protection secures your mobile workforce without interfering with the VPNs, firewalls, and other security tools you already use.
Secure WiFi hotspots with DNS Protection for Guest WiFi to keep your guests, customers, and reputation safe.
Learn more here. Learn more here.




Important Note

No cancellations or decrease in license quantities are possible during the term of a subscription.







Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.