Overview


Get a cloud-based, enterprise-class archiving solution that helps you to solve archiving, compliance, regulatory, and eDiscovery challenges. Hosted on Microsoft globally redundant servers, with IT-level phone support 24 hours a day, seven days a week, Exchange Online Archiving is compatible with Exchange Server 2016, 2013, and 2010. It’s also available as an add-on service for mailboxes that are hosted online.

Security and reliability

Remain confident that your information is protected with physical and digital security measures that are advanced and dependable.

Keep all your important data in one place by giving users an In-Place Archive with a native, well-integrated user experience. Immutably preserve and hold user information for discovery at later dates with In-Place Hold. Safeguard your data by hosting it in globally distributed data centers, with continuous data backup and premier disaster recovery capabilities. Deliver reliability, availability, and performance with a guaranteed 99.9% uptime, financially-backed service level agreement.

Stay in control

Host your archives on trusted Microsoft servers while maintaining control over your environment.

An integrated management interface lets you manage your cloud-based archives from within the Exchange Administration Center. Archive storage provides each subscriber with 50 GB in their archive mailbox, providing access to historical information. Automatic addition of storage is available for select subscription plans eDiscovery features help you to find, produce, and manage data across your organization in an easy-to-use web interface. IT-level phone support is available to you 24 hours a day, seven days a week.

Easy to use and maintain

Provide your users with the business-class email archive they need to stay productive.

Your users can access archived email from Outlook and Outlook on the web without having to learn new tools or UI, while helping to ensure your organization’s compliance needs are met. Automatic patching eliminates the time and effort needed to maintain and service your email archive system. Consistent anywhere access to your information through Outlook and Outlook on the web. Improved end user performance by helping users manage their archived email within their inbox, ending the need for locally kept .pst files.

Retention policies help users organize their information by enabling them to archive or delete items at their discretion.










Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.