Overview



Protect customer data from any threat with a single solution
Managing cyber protection in a constantly evolving threat landscape is a challenge. Safeguard your data from any threat with Acronis Cyber Protect – the only cyber protection solution that natively integrates data protection and cybersecurity.

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Market-leading backup and recovery Cybersecurity to beat any threat Integrated protection management
Eliminate gaps in your defenses with integrated backup and anti-ransomware technologies. Safeguard every bit of data against new and evolving cyberthreats with advanced MI-based protection against malware. Streamline endpoint protection with integrated and automated URL filtering, vulnerability assessments, patch management and more.

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Complete protection for modern-day threats





Anti-malware and antivirus
Fail-safe patching
Forensic backup

Proactively protect your data, applications and systems from advanced cyberattacks. With Acronis Cyber Protect, you gain real-time protection with MI-based static and behavioral heuristic antivirus, anti-malware, anti-ransomware and anti-cryptojacking technologies.

Eliminate the risk of bad patches rendering a system unusable. Before patches are implemented, an image backup is automatically performed – enabling you to easily restore and roll back to a working state if there is an issue with a patch.

Simplify future analysis by collecting digital evidence – like memory dumps and process information – from disk-level backups. With Acronis Cyber Protect’s Forensic Mode, you’ll manage compliance requirements and run faster internal investigations.







Safe recovery
Continuous data protection
Global threat monitoring and smart alerts

Prevent reinfection via integrated anti-malware scanning and malware removal during the recovery process.

Safeguard new data as it’s created. Acronis’ agent monitors every change made in the listed applications and continuously backs them up so recent changes aren’t lost if the machine needs to be reimaged.

Benefit from the global network of Acronis Cyber Protection Operation Centers (CPOC) by receiving real-time alerts on malware, vulnerabilities, natural disasters and other global events that may affect data protection.

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Easy, efficient and secure cyber protection

Easy Management 

Simplify your protection efforts with a single, integrated solution:

  • Easily manage all protection aspects via a single console
  • Eliminate performance and compatibility issues
  • Save time and hassle associated with managing multiple tools

  

Higher Efficiency

Get better results through integration and automation:

  • Streamline protection management
  • Cut unnecessary administrative time
  • Eliminate unnecessary expenses​

 

Unmatched Protection​​

Eliminate gaps in your defenses to keep your data safe from any threat:

  • Proactively avoid costly downtime
  • Quickly and easily identify and fix issues
  • Block ransomware attacks before they happen​


 

See Acronis Cyber Protect in action
Explore how integrated cyber protection eliminates complexity challenges, delivers better protection against today’s cyberthreats and maximizes efficiency by saving you time and money.

Support


Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

< 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

< 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents
Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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