Overview



With COVID-19 continuing to impact people and countries around the world, teams everywhere are moving to remote work.  Making Teams available to as many people as possible means supporting public health and safety by keeping teams connected while they work apart.


Microsoft enables new customers to start using Teams as a hub for collaboration that brings together chat, meetings, and Microsoft 365, all in one place, by offering a 6-month trial to users who are not yet licensed for Microsoft Teams.

 ​

Collaborate without compromising privacy and security

Now more than ever, people need to know their virtual conversations are private and secure. At Microsoft, privacy and security are never an afterthought. It’s a commitment to you—not only during this challenging time, but always.

 ​

The hub for teamwork in Microsoft 365

Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.


Chat from anywhere

Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages.

 ​

Meet from anywhere

Instantly go from group chat to video conference with the touch of a button. Teams of 10 or 10,000 can meet in one place, no matter how many places they’re in.


Call from anywhere

Never yell “who just joined?!” ever again. Use Teams calling, Phone System, Calling Plan, or Direct Routing to take the stress out of conference calls.

Collaborate from anywhere

Never do that frantic, searching-for-files thing ever again. In Teams you can access, share, and edit Word docs, PowerPoint, and Excel files in real time.

Achieve more together with Microsoft Teams

Meetings

Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling

Make clear and reliable calls. Combine Teams with Phone System, Calling Plan, and Direct Routing for business calling on a global scale.


Devices

Be seen and heard wherever work takes you. Use Teams devices for more intelligent meeting and calling experiences.


Apps and workflows

Make Teams work for you. Add your favorite Microsoft and third-party services or build custom apps for your unique business needs.


Firstline Workers

Maximize the impact of your Firstline Workforce. Empower all workers with new scheduling and shift management features.


Healthcare

Provide the best care possible with help from Microsoft Teams. Collaborate and coordinate in a simple, secure way with chat, video, voice, and healthcare tools all in one hub.


Privacy and security

Microsoft Teams is designed with IT in mind, providing management capabilities for collaboration, meetings, callings, and apps in one place with simple administration.



Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.