Overview


Cyber Future Banner

Creating a safe cyber future!

NordSecurity builds world-leading cybersecurity tools for people and global businesses.

Global Cybersecurity

Online privacy and security on a global scale

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, NordSecurity has a global mission to shape a more trusted and peaceful online future for people everywhere.

Real-World Cybersecurity Response

An organization concerned about external cyber threats starts using NordStellar for dark web monitoring and detects leaked sensitive employee credentials.

1. To address this, they set strict password policy rules and adopt NordPass for password management within the organization.

2. Next, the company implements NordLayer to limit access to their resources from a dedicated IP so that a stolen password won’t be sufficient for an attack.

3. The organization continues using NordStellar for further monitoring.

NordSecurity Values

Future shapers

Always hungry for the new big thing. Pushing the boundaries and finding innovative solutions.

Restless achievers

There’s no impossible—an obstacle is often an opportunity. They learn quickly and reach their goals.

Self-movers

Taking care of tasks without being asked. They care deeply about the company.

Honest communicators

Telling things as they are—no sugarcoating, always respectful.

Team players

Supporting teammates. Owning victories and mistakes together.

NordSecurity Products

NordLayer

NordLayer

NordLayer is a business-oriented stress-free cybersecurity solution enabling organizations to establish secure access to the internet, company network and resources and help accomplish compliance requirements for any way of working.

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NordPass

An intuitive and easy-to-use password manager for businesses and individuals. Designed with the user in mind, built with Zero-knowledge architecture, NordPass allows you to securely access and autofill your passwords, credit card, and other sensitive data anywhere, anytime.

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NordPass
NordStellar

NordStellar

Threat exposure management solution that enables you to detect and respond to cyber threats targeting your company—before they escalate. Give your security teams visibility into how threat actors work and what they do with compromised data. Cut down on data leak detection times, save resources with automated monitoring, and minimize risk to your organization.

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Support


Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

< 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

< 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents
Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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