Resources Pricing

Overview

 

Get more done

Any developer or IT professional can be productive with Azure. The integrated tools, pre-built templates and managed services make it easier to build and manage enterprise, mobile, Web and Internet of Things (IoT) apps faster, using skills you already have and technologies you already know. Microsoft is also the only vendor positioned consistently as a Leader across Gartner’s Magic Quadrants for Cloud Infrastructure as a Service, Application Platform as a Service, and Cloud Storage Services.

View the Gartner Magic Quadrant reports. 

 

Use an open and flexible cloud service platform

Azure supports the broadest selection of operating systems, programming languages, frameworks, tools, databases and devices. Run Linux containers with Docker integration; build apps with JavaScript, Python, .NET, PHP, Java and Node.js; build back-ends for iOS, Android and Windows devices. Azure cloud service supports the same technologies millions of developers and IT professionals already rely on and trust.

 

Extend your existing IT

Some cloud providers make you choose between your datacenter and the cloud. Not Azure, which easily integrates with your existing IT environment through the largest network of secure private connections, hybrid database and storage solutions, and data residency and encryption features — so your assets stay right where you need them. And with Azure Stack, you can bring the Azure model of application development and deployment to your datacenter. Azure hybrid cloud solutions give you the best of both worlds: more IT options, less complexity and cost. It’s why it’s one of the best cloud computing services available.

 

 

Scale as you need, pay as you go

Azure’s pay-as-you-go services can quickly scale up or down to match demand, so you only pay for what you use. Per-minute billing and a commitment to match competitor prices for popular infrastructure services like compute, storage and bandwidth mean you’re always getting unbeatable price for performance.

 

Protect your data

We know some organizations are still wary of the cloud. That’s why Microsoft has made an industry-leading commitment to the protection and privacy of your data. We were the first cloud provider recognized by the European Union’s data protection authorities for our commitment to rigorous EU privacy laws. Microsoft was also the first major cloud provider to adopt the new international cloud privacy standard, ISO 27018. We also launched Azure Government, a stand-alone version of Azure designed to meet the rigorous compliance requirements of U.S. public agencies.

 

Run your apps anywhere

As the best cloud service from Microsoft, Azure runs on a worldwide network of Microsoft-managed datacenters across 54 regions—more countries and regions than Amazon Web Services and Google Cloud combined. This fast-growing global footprint gives you lots of options for running applications and ensuring great customer performance. Azure is also the first multinational cloud provider in mainland China.

 

 Solutions

 

Digital marketing

Connect with customers worldwide with digital campaigns that are personalized and scalable

Mobile

Reach your customers everywhere, on every device, with a single mobile app build

E-commerce

Give customers what they want with a personalized, scalable, and secure shopping experience

Business intelligence

Drive better, faster decision making by analyzing your data for deeper insights

Big data and analytics

Make the most informed decision possible by analyzing all of the data you need in real time

Modern Data warehouse

Handle exponential data growth without leaving security, scalability, or analytics behind

Backup and archive

Protect your data and applications no matter where they reside to avoid costly business interruptions

Development and test

Simplify and speed up the process of building and testing applications across every platform

Disaster recovery

Protect all your major IT systems while ensuring apps work when you need them most

Predictive maintenance with IoT

Predict failures before they happen while you systematically prevent them

Remote monitoring with IoT

Enhance your business’ performance by monitoring devices, assets, and sensors in the cloud

SAP on Azure

Bring cloud scale and agility to your mission-critical SAP workloads

SharePoint on Azure

Deploy SharePoint servers rapidly and scale as needed with a cost-effective infrastructure

 

Internet of Things

Power your digital transformation, collect untapped data and find new insights by connecting your devices, assets and sensors

Artificial intelligence

Artificial intelligence productivity for virtually every developer and scenario

 

Hybrid cloud applications

Maximize productivity by empowering developers to build and deploy applications the same way, whether your app runs on Azure or Azure Stack

LOB applications

Modernize your internal line of business (LOB) apps to meet today's IT challenges

Dynamics on Azure

Fuel business growth by bringing together enterprise resource planning (ERP) and cloud services

Red Hat on Azure

Achieve hybrid cloud agility for your enterprise with Red Hat solutions on Azure

DevOps

Bring together people, processes and products to enable continuous delivery of value to your end users

Monitoring

Gain visibility into the health, performance and utilization of your applications, workloads and infrastructure

Business SaaS apps

Use business insights and intelligence from Azure to build software as a service (SaaS) apps

Digital media

Deliver high-quality videos to your customers anywhere, anytime, on any device

High performance computing

Tap into unlimited resources to scale your high performance computing (HPC) jobs

Blockchain

Quickly develop and deploy distributed apps on the blockchain of your choice

Microservice applications

Deliver scalable, reliable applications faster to meet the ever-changing demands of your customers

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Gaming

Build, quickly launch and reliably scale your games across platforms and refine based on analytics

Serverless computing

Build apps faster, focusing on innovation instead of infrastructure management
 

Reserved Instances

Reserve virtual machines in advance and save up to 80 percent

      










Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.