Overview



Microsoft Dynamics 365 for Field Service

Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Optimize your resources

Automate scheduling Empower dispatchers Streamline inventory management
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day. Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board. Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.

Make technicians more effective

Ensure on-time appointments Share customer information
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device. Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.
Boost on-site efficiency Create new levels of productivity
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details. Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Deliver better outcomes with IoT

Gain insight and intelligence Automate work order creation Transform service with predictive maintenance
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue. Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices. Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.






Features


Support


Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan via email to the address above or by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available weekdays, 08:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.