Overview


interworks.cloud Secure & Protect

Comprehensive Cybersecurity and Business Continuity Solutions for Today's Complex Landscape

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Security and Business Continuity for all your servers and workstations

Why Pay More for Cloud Security and Business Continuity? Choose interworks.cloud Secure & Protect and Save!

By utilizing Microsoft, Acronis, and Obrela technologies along with interworks.cloud’s advanced support and services we provide a total and complete solution that fits every customer’s needs, simple or advanced!

Comprehensive Cybersecurity and Business Continuity Solutions

Secure - Cyber Security Protection

Proactive protection that includes Anti-Virus, SoC Services, Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), Secure Remote Access, Vulnerability Assessment & Prevention.

Secure Shield
Protect Shield

Protect - Data Protection & Recovery

Reactive protection that includes Data Recovery from Backup and Disaster Recovery solutions

Secure your infrastructure and protect your business

24/7 SOC Services

24x7 SOC SERVICES

Provide 24×7 monitoring to rapidly detect, analyze and actively respond to security events

Performance

PERFORMANCE

Keeps servers and workstations healthy and running at peak performance

Security

SECURITY

Shields servers and workstations against virus, malware and intrusion attacks

Backup

BACKUP

Makes sure that data is being backed up and monitored properly

Business Continuity

BUSINESS CONTINUITY

Ensures business continuity with advisory services for restoring backup data

Cost Savings

COST SAVINGS

Manages GDPR-sensitive servers and workstations at a fraction of in-house costs for the ultimate coverage and compliance

Support

SUPPORT

Offers the ultimate peace of knowing that interworks.cloud's expert engineers are there to help whenever needed

Standard Editions

interworks.cloud Standard Secure for Servers

Protection Areas

  • Anti-Virus Protection
  • End-Point Detection and Response (EDR) Protection
  • Vulnerability Assessment
  • Automated Patch Management
  • Predictive Health Monitoring
  • Secure Remote Access
  • MFA Controlled Access

interworks.cloud Standard Secure for Workstations

Protection Areas

  • Anti-Virus Protection
  • End-Point Detection and Response (EDR) Protection
  • Vulnerability Assessment
  • Automated Patch Management
  • Predictive Health Monitoring
  • MFA Controlled Access
  • Support for Windows 10 & 11, iOS, Android OS, and macOS devices

interworks.cloud Standard Protect for Servers

Protection Areas

  • Server Backup for cloud

interworks.cloud Standard Protect for Workstations

Protection Areas

  • Workstation Backup for cloud

Advanced Editions

interworks.cloud Advanced Secure for Servers

Protection Areas

Everything included in interworks.cloud Standard Secure for servers plus:

  • MDR (SoC Services)

interworks.cloud Advanced Secure for Workstations

Protection Areas

Everything included in interworks.cloud Standard Secure for workstations plus:

  • MDR (SoC Services)

interworks.cloud Advanced Protect for Servers

Protection Areas

Everything Included in interworks.cloud Standard Protect for servers plus:

  • Disaster Recovery Protection Services

*Microsoft and Acronis software and interworks.cloud Partner Advanced and Partner Premium Support are purchased separately.

Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.