Overview


Supremo Logo

Supremo Remote desktop
control made easy, quick and secure

Access any device at any time, wherever you are.

Find out why 1.4 million users choose Supremo every day

Simple and light

Its intuitive interface is easy to use. Supremo runs as a small executable that requires no installation or configuration of routers and firewalls.

Safe

Connect to a remote device and transfer your files in total security thanks to AES 256-bit encryption and UAC compatibility. Access requires an ID and dynamic or static password.

Ready for company use

No human intervention is required to start a remote session. Supremo can auto-start with Windows, and subscribers can customize the interface with their own brand or logo.

Affordable

Subscribe to an affordable plan to use Supremo without restrictions. For non-professional or non-continuous use, you can use and upgrade to new versions for free.

 

Simple, Quick and Secure Remote Control

Supremo delivers fast, reliable remote access with no complex setup. Access any device, anywhere, at any time — without the headache of configuring routers or firewalls.

IT professionals using Supremo remote desktop control software

Why Supremo stands out

No installation required

Supremo is a small executable file — just download, launch, and you're ready to connect. No installation, no router configuration, no firewall rules to set up.

Unattended access

Access unattended computers and servers at any time with just a few clicks. Supremo can be configured to start automatically when Windows launches, requiring no human intervention on the remote side.

Secure file transfer

Transfer files and folders between local and remote devices during active sessions. All transfers are fully encrypted, keeping your data protected at every step.

Integrated live chat

Communicate with end users in real time using the built-in chat tool during remote sessions. Enhance support quality and optimize your workflow without switching tools.

Remote printing

Print documents stored on a remote device directly to your local printer. Simply enable the feature on the remote machine and print as if you were sitting in front of it.

Automatic updates

Stay current without lifting a finger. Enable automatic updates to ensure all clients across your network always run the latest version of Supremo.

 

Customize Supremo to Fit Your Brand

Adapt Supremo's interface to your corporate identity. Add your logo, choose your own branding, and distribute a personalized remote support tool to your customers.

How Supremo adapts to your needs

Custom branded client

Create a personalized version of Supremo with your company logo, brand colors, and custom name. Distribute it to your customers for a consistent, professional support experience.

Advanced custom configuration

Go beyond basic branding — configure one or more customized Supremo clients with specific features, settings, and preferences tailored to different teams or customer segments.

Cross-platform compatibility

Deploy Supremo across Windows, macOS, Android, and iOS. Whether your customers are on a PC, Mac, tablet, or mobile, Supremo adapts to the platform they use.

Contacts sharing

Share your address book contacts with partners and collaborators to streamline team-based remote support. Improve coordination and speed up your response times.

API integration

Connect Supremo Console data with third-party software through the API. Automate workflows and integrate remote support data into your existing business systems.

License sharing & user management

Enable team members and collaborators to use your subscription without sharing activation codes. Control every user and operator within your organization from a single console.

 

Compliance and Cloud Security

Supremo is built on industry-leading cloud infrastructure, partnering with Amazon Web Services and OVHcloud to ensure your data is always protected, compliant, and available.

Amazon Web Services (AWS)

Supremo's infrastructure is hosted on AWS, one of the world's most trusted cloud platforms. AWS provides comprehensive compliance frameworks including SOC, GDPR, HIPAA, and ISO certifications, along with data encryption, identity management, and extensive monitoring to maintain a secure and resilient environment.

OVHcloud

OVHcloud serves as a secondary cloud provider for Supremo, offering strong data protection policies focused on integrity, confidentiality, and availability. Their infrastructure is built to comply with GDPR and other international data protection standards, providing an additional layer of geographic and regulatory coverage.

General Data Protection Regulation (GDPR)

Supremo is fully compliant with GDPR — the most rigorous privacy and data security regulation in the world. Both cloud partners, AWS and OVHcloud, operate in full alignment with GDPR requirements, ensuring your users' personal data is handled with the highest standards of care and transparency.

 

Your Security Is Our Priority

Supremo protects every remote session with AES 256-bit encryption, anti-brute force safeguards, two-factor authentication, and a full suite of access control features.

AES 256-bit Encryption

All remote sessions and file transfers are secured using TLS 1.2 protocol with AES 256-bit encryption, ensuring your data remains protected against interception at all times.

Two-Factor Authentication

Add an additional layer of protection by requiring a temporary verification code from an authenticator app alongside the session password, for every remote connection.

Brute Force Protection

Supremo automatically detects and blocks repeated failed login attempts, preventing malicious actors from gaining unauthorized access to your devices through brute-force attacks.

ID Whitelist

Restrict inbound connections to a pre-approved list of trusted IDs. Only those explicitly authorized can connect, giving you fine-grained control over who can access your machines.

User Authorization

Every incoming connection requires explicit approval from the receiving user. No unauthorized remote session can be established without the endpoint user's consent.

Email Alerts

Receive instant email notifications when unauthorized access attempts are detected on your Address Book, including details like IP address and timestamp for full visibility.

Lock After Sessions

Automatically lock remote endpoints as soon as a session ends, preventing unauthorized access to accounts once the remote connection is closed.

Password-Protected Settings

Secure Supremo's configuration with a dedicated password, ensuring only trusted administrators can modify critical system settings and preferences.

Dynamic & Static Passwords

Benefit from randomly generated dynamic passwords for one-time sessions, or set static passwords for recurring unattended access. Fully configurable to match your security policy.

 

Available on All Your Devices

Supremo runs natively on every major platform. Enjoy the same powerful remote support experience whether you're on a desktop, laptop, or mobile device.

Windows

Windows

Supremo for Windows offers the full feature set including unattended access, custom client generation, automatic startup, and seamless deployment across your network.

macOS

macOS

A compact, lightweight client for Mac and MacBook users. Enjoy the same core remote access and support features optimized for the macOS environment.

Android

Android

Download the Supremo app via Google Play and enjoy remote access from your Android device. Mobile Device Management support is also available for enterprise deployments.

iOS

iOS

Access and control remote devices from your iPhone or iPad. Download Supremo from the App Store and benefit from an intuitive mobile interface with regular updates.

Mobile Assist

Mobile Assist

Supremo Mobile Assist extends remote support to Android mobile devices, enabling IT teams to assist users on smartphones directly — a first-class tool for mobile-first support environments.

Support


Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

< 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

< 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents
Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
LEARN MORE LEARN MORE LEARN MORE LEARN MORE