Overview




Carbonite® Backup for Microsoft 365 protects the entire suite of Microsoft 365 services, including Teams, OneDrive, Exchange, SharePoint, Planner and Skype for Business with backups running automatically up to four times per day.


Why Carbonite Backup for Microsoft 365?  
 
Microsoft 365 comes with some native tools for large scale disaster recovery, but there are gaps when it comes to everyday data loss threats like ransomware and accidental deletions. To avoid data loss in Microsoft 365 applications, businesses need to rely on a purpose-built backup solution that ensures IT administrators can recover as much data as needed, regardless of the cause of data loss.
68%
of organizations mistakenly think SaaS environments don't need backup or are backed up by the provider.
 — Data Protection Cloud Strategies: Key Research Findings, Enterprise Strategy Group, June 2019

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Carbonite Backup for Microsoft 365 Features




Comprehensive Backup Protection
Easy Restore
Rollback Capabilities
Protection for the entire Microsoft 365 suite including Teams, OneDrive, Exchange, SharePoint, and Planner.
Easily restore granular data, including mailboxes, conversations, projects, and more while maintaining all metadata and permissions.
Perform site-level rollback to easily restore Microsoft 365 data and undo unintended permissions changes by performing security rollbacks.
     



Granular Policy Control
Daily Backup Scheduling
Central management
Create granular policies specifying what business-critical data should be protected based on properties including content type, owner, date created, and more.
Run backups automatically up to four times per day, or every six hours, with flexible retention options and customizable settings for decreasing frequency.
Simplify administrative tasks with legal hold, audit reporting, role-based access, APIs and exports.


How Carbonite Backup for Microsoft 365 Works
  • Recording changes in Microsoft 365 applications and replicating them to a secondary instance in Microsoft Azure automatically, up to four times per day or every six hours
  • Providing the ability to perform granular and full-fidelity restoration of Microsoft 365 content
  • Using search to recover content from Teams, SharePoint, Email, Calendar and OneDrive
  • Performing restorations based on owner, subject line, content type and more
 
Supported Microsoft Applications
Teams (Channels, conversations, and content)
OneDrive
Exchange
Public folders
SharePoint
Groups
Planner




Important Note

No cancellations or decrease in license quantities are possible during the term of a subscription.




Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.