Overview


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Your Ultimate Defense Against Malicious Bots!

Upgrade your security with Blackwall and shield your business from malicious bots. Prevent unauthorized access, protect user data, and boost website performance with one single tool.

How can bots impact your business?

The way we interact online has changed deeply over the last few years and internet traffic is no longer solely generated by human navigation.

Despite positive developments that brought a sense of convenience and simplicity to our daily lives, malicious actors have also made great strides in harnessing the power of software.

Bad bot traffic is one of those examples. As of 2022, it accounted for 30% of all internet traffic and is one of the biggest drivers of modern web threats to businesses. From ad fraud to inventory denial or credential cracking, the list of modern web threats is long and only expected to grow bigger.

Threat Info Image
Threat 1

SCALPER BOT

Buys goods and services in a manner that normal human users would be unable to do manually. It is designed to search e-commerce websites for specific items and purchase them, often clearing out inventory. Especially common during the peak season.

Business Impact:

  • Increased Customer Frustration
  • Loss of Customer Loyalty
  • Waste of Marketing Spending and Budget
  • Inventory Planning Errors
  • Reputational Losses
Threat 2

CREDENTIAL CRACKER

Identifies valid login credentials by trying different values for usernames and passwords. Such actions are used both for the direct theft of goods and account manipulation schemes.

Business Impact:

  • Direct Financial Losses
  • Increased Customer Frustration
  • Loss of Control over Private Data
  • Loss of Customer Loyalty
Threat 3

AD FRAUD

Automated clicks and fraudulent bot requests for the display of web-placed advertisements. This is used by owners of websites and apps displaying ads, unscrupulous suppliers of advertising solutions, or competitors.

Business Impact:

  • Loss of Advertising and Marketing budgets
  • Distortion of Statistics and Analytical Data
  • Marketing and Planning Errors due to Incorrect Data
Threat 4

SPAM BOT

Software aimed to spread malicious or questionable information in public or private content, databases, or user messages. It exists on all eCommerce sites that support any kind of user feedback, including ratings and reviews.

Business Impact:

  • Fake Feedback and Manipulation of Real User Behavior
  • Distortion of Analytics
  • Difficulties in Real User Site Navigation
Threat 5

SCRAPER BOT

Collects web application content and other data for use elsewhere. It is extremely hard to detect and is commonly used by competitors to monitor prices, product availability, ratings, and inventory.

Business Impact:

  • Increased Parasitic Server and Traffic Load
  • Competitive Monitoring
  • Distortion of Statistics and Analytic Data
  • Direct Financial Losses via Dynamic Pricing Hacking
  • First step for Focused Attacks
Threat 6

DENIAL OF INVENTORY

Attack performed by bots to deplete the stock of goods or services without ever completing the purchase or committing to the transaction.

Business Impact:

  • Normal Buyers Lose Access to Goods and Services
  • Increased Customer Frustration

Why Blackwall?

  • Advanced Bot Detection: Utilizing AI and machine learning, Blackwall accurately identifies even the most sophisticated bots, protecting your website from unwanted traffic.
  • Real-time Mitigation: Say goodbye to latency issues caused by bots. Blackwall's instantaneous response ensures your legitimate users enjoy a seamless website experience.
  • Custom Rule Configuration: Tailor Blackwall's settings to suit your unique needs. Define user agents, IP ranges, and more to ensure the right balance between security and accessibility.
  • Detailed Analytics: Gain insights into your bot traffic. Understand patterns, origins, and behavior to make informed decisions about your online strategy.
Why Blackwall
Features Image

Protect your website, reputation, assets, and visitors against modern web threats with Blackwall.

  • L7 DDoS Attacks Protection
  • Automatic SSL Certificate Management
  • WAF (Web Application Firewall)
  • Content Caching and Rate Limiting
  • HTTP/3 (QUIC), TLS 1.3, 0-RTT
  • Optimized Server Load

STAY AHEAD OF MALICIOUS BOTS

With Blackwall, you're not just reacting to attacks – you're proactively preventing them. Strengthen your online defenses, enhance user trust, and boost performance.
Empower your website with the future of bot protection. Defend against threats before they strike.

Support


Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

< 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

< 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents
Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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