Overview

 

Available Products
Available as 1-year or 3-year subscriptions, with annual or triennial billing options

Windows Server

Windows Server 2025 Standard

Windows Server 2025 Datacenter

Windows Server 2022 Standard

Windows Server 2022 Datacenter

Windows Remote Desktop Services CAL

Windows Server CAL

SQL Server

SQL Server 2025 Standard

SQL Server 2025 Enterprise Core

SQL Server 2022 Standard

SQL Server 2022 Enterprise Core

SQL Server CAL

System Center

System Center 2025 Standard

System Center 2025 Datacenter

System Center 2022 Standard

System Center 2022 Datacenter

System Center Client Management Suite

 

Best Customer Value
Customers can achieve significant savings on Azure compute costs by combining Windows Server and SQL Server subscriptions with Azure Reserved Instances (RIs) and the Azure Hybrid Benefit — reducing costs versus standard pay-as-you-go pricing.

 

 

Greater Flexibility: Deployment On-premises or in the Cloud
Customers who purchase Server Subscriptions for Windows Server or SQL Server are entitled to the Azure Hybrid Benefit and may choose to use these licenses for Azure virtual machines or in on-premises deployments. If used on-premises, standard licensing rules apply as detailed in the Product Terms. Customers are additionally granted rights equivalent to a subset of Software Assurance benefits, as outlined below:
Windows Server SQL Server
  • Self Hosting
  • Disaster Recovery
  • Semi-Annual Channel releases
  • Self-Hosting
  • Disaster Recovery
  • License Mobility across Server Farms
  • Fail-over Rights
  • Unlimited Virtualization*
  • Power BI Report Server*
*Enterprise Core licenses only

 

More Business
Grow your business with Windows Server, SQL Server, and System Center subscriptions that let you target and win on-premises deployments and predictable cloud workloads in a fast-growing market.

 

Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.