Configuration Configure your service


General Settings

Available Add-ons

Logo Title Description
Cloud Database Extra Storage
Add-on for your Cloud Database
Logo Title Description
Cloud Database Extra Storage
Add-on for your Cloud Database

Overview


 

Interworks Cloud Database is Interworks' PaaS offering for providing cloud-based databases powered by 'Microsoft SQL Server 2014 Web Edition'. It is a highly available, scalable and multi-tenant database service hosted by Interworks reducing customer management overhead. Cloud Database enables users to easily deploy and provision multiple databases using flexible resource allocation according to the user actual needs. Customers can start using their provisioned databases quickly and simply by using the same tools they use for on-premises databases.



Create your databases

Create SQL Server databases quickly and simply according to your requirements and associate database user accounts with the databases by granting them access (db_owner, db_datareader, db_datawriter, public security role support).


Manage your databases

Manage your databases by using the Workspace available to you by logging in to our Marketplace. Take advantage of the available maintenance tools in order to "backup" and "restore" your SQL Server Databases on demand. Furthermore, by "shrinking" database files you may reduce the size of database data and log files.



Monitor and control your databases

Monitor your databases data file and log file "size" information available in your Workspace. Get "alerted via email" when the available disk space is bellow an error percentage limit. If required, "connect" to your databases using SQL Management Studio by specifying the connection information for SQL Server databases found in your Workspace.

 







Features


Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.