Overview



Grow your business while proactively protecting your clients
Your success is our success. That’s why the Acronis #CyberFit Partner Program helps accelerate your business growth with robust sales, marketing, and technical support. With the assistance of industry experts, you can ensure that your service provider business is equipped with the cyber protection services needed to succeed.

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Partner care team Training and certification Marketing and sales tools
Members of the Partner Care Team will contact you shortly after registering with all the details about the privileges you gain as an Acronis partner. If you ever need assistance, they’ll be here to lend a hand — so you’re never alone. Hone the technical and sales skills that will help you thrive. The Acronis #CyberFit Academy offers training sessions, certification programs, webinars, and virtual conferences that will prepare you to face any challenge and seize every opportunity. Close more deals and upsell more clients with proven sales and marketing assets. With campaigns-in-a-box, pricing and positioning guides, and demos at your fingertips, you’ve got everything you need to grow revenue, reduce churn, and ensure your success.

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All the resources you need in one place


Partner support
On-demand training
Marketing support
Contact an Acronis Partner Care Specialist for unlimited technical and business support (via email, chat, or 24/7 phone support). Also, find on-demand troubleshooting help in the Knowledge Base.
Get the knowledge and certifications your team needs to succeed. Build and reinforce your sales, cyber protection, and technical competencies through the Acronis #CyberFit Academy and on-demand consultations.
Sell confidently with expert, ongoing marketing support. Leverage out-of-the-box marketing kits, white-labeled and co-brandable campaigns, MDF opportunities, product collateral, and more.






Partner onboarding
Growth potential
Superior technology
Realize your potential through a 90-day step-by-step onboarding developed for your success. Partner Care specialists will guide you through everything from enablement to launch and forward growth.
Let’s grow stronger together. As our partner you’ll unlock greater benefits as you advance through the program’s levels.
Sell the solutions your customers need as IT complexity, security, and cost challenges evolve. Acronis’ cyber protection services deliver a comprehensive defense for all their data, apps, and systems.

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Boost revenue via the new Acronis Partner Portal

Marketing and sales support is as essential to your success as the quality of the Acronis solutions, training, and technical support. That’s why MSPs are offered a chance to explore what a partnership with Acronis really looks like before any commitment is made. With partial access to the Acronis Partner Portal, you will be able to review key product collateral and see for yourself what the Acronis #CyberFit Academy and Support teams can offer you.

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MSPs: Start Modernizing Your Services today
Start planning your new services on the Acronis Cyber Protect Cloud platform today.



Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.