Overview

High-performing Cloud Computing made simple

Ultra-fast, cost-efficient Cloud Servers

Create a testing environment, deploy applications and set-up hybrid environments with our new Cloud Infrastructure.

Benefit from interworks.cloud Virtual Servers today

Everything your server infrastructure needs to be GDPR compliant in a single solution
Bring your own
network 		Scale out in a
snap 		Effortlessly prepare for moving to Microsoft Azure
Replicate your very own network implementation to the cloud Instantly scale out/up your infrastructure to meet increasing demand Test your deployment in our IaaS solution at affordable prices before you move it to Azure

Safeguard access to your infrastructure Get Azure IaaS flexibility with local data hosting
Enable Multi-Factor Authentication for additional security Meet your regulatory and GDPR requirements

The true, Azure-consistent experience

interworks.cloud Virtual Servers offerings surpass demanding project requirements in the most value-oriented way. What's New:
  • Flexible VM cloud hosting plans
  • Self-service management
  • Instant resource adding/removing
  • Console access
  • Windows Azure experience
  • Quick creation of VMs
  • Define as many virtual networks as you want
  • Combine with Cold Storage
  • Standard firewall (included)
  • Managed firewall (optional)

Create a virtual machine that meets your requirements in seconds and save valuable time from the application development process.
A true, Azure-consistent, self-service management experience! Your Company and interworks.cloud: a win-win scenario
Our new, interworks.cloud Virtual Servers Management Portal provides you with a rich, self-service user experience for managing resources. Help your customers build, manage or upgrade their entire infrastructure with predictable, flat-fee monthly costs.
Secure Virtual Machines managed by experienced professionals Unrivalled performance and support for your enterprise applications
interworks.cloud Virtual Servers Cloud IaaS solutions comply with ISO 27001 and are built on the latest Windows Server software-defined data center components. Deploy your enterprise applications on our virtual machines and we will take care of the rest. With our 24/7 support you can run your applications at peak performance without having to worry about stability and resources.
Open Source with unlimited options Enterprise-grade hardware by Dell and HPE
Develop and test your open source components using the tools you are most familiar with. You do not need to gain more skills in order to move successfully to the cloud. Your options are unlimited. interworks.cloud has strategically partnered with Dell and Hewlett Packard Enterprise to ensure that every piece of equipment has been validated and is fully compatible with Windows Server technologies.
Still not convinced?
Get started with a free 14-day trial, no strings attached, whatsoever! You get a hosting plan with 8 vCores, 16 GB RAM and 200 GB storage to experience the robustness and performance of interworks.cloud Virtual Servers IaaS first hand!

(Yes, you can convert your trial to a paid subscription at the end of your trial period, if you want to!)

Your Virtual Machines can run with the performance of a local server and the flexibility of Cloud, making it easier than ever to add resources and expand your databases, scaling as you grow.

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Very Important: 

 

  • The primary product, interworks.cloud Virtual Servers (Thessaloniki Region), does not include resources (vCores, RAM, storage) as it covers the cost of the standard firewall and one public IPv4 address - you need to purchase one of the predefined virtual machine template add-ons in order to add the resources that best suit your needs. 

 

  • Each predefined virtual machine template you are purchasing includes specific vCore and RAM resources that can only be increased by purchasing additional predefined virtual machine templates and adding their vCore, RAM and storage resources to your existing pool. 

 

  • Additional subscriptions purchased will create different clouds (pool of resources). If you need extra resources for the same cloud, please purchase additional template add-ons from within your existing subscription in order to have the corresponding resources added to the specific cloud.

 

  • Also, please note that each virtual machine template includes a minimum number of storage GBs that must be purchased - of course, you are free to purchase as much additional storage as you wish. 

 

  • Finally, it is important to know that each GB of storage includes 40 IOPS (input/output operations per second), meaning that the total IOPS for a particular plan is equal to the total number of storage GBs purchased times 40.

Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.