Overview


m365 Bring digital transformation to your customers with one single product

A 3 in 1 solution

Office 365 Windows 10 Enterprise Mobility + Security
With a plan for every type of business
Microsoft 365 Enterprise
A complete, intelligent solution, which brings together the best of Office 365, Windows 10 Enterprise, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely.
Microsoft 365 Business
Empower your team, safeguard your business, and simplify IT management with a single solution, purpose-built for your business. Connect with a sales agent to get started with Microsoft 365 Business today.
Microsoft 365 Firstline Worker
Transform your Firstline Workforce with Microsoft 365 F1. Maximize the impact of Firstline Workers: More than 2 billion people work in Firstline roles, making them the backbone to some of the world’s largest industries.












Features


Support


Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan via email to the address above or by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-17:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
31 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.