Overview


Grow your business while proactively protecting your clients
Your success is our success. That’s why the Acronis #CyberFit Partner Program helps accelerate your business growth with robust sales, marketing, and technical support. With the assistance of industry experts, you can ensure that your service provider business is equipped with the cyber protection services needed to succeed.

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Partner care team Training and certification Marketing and sales tools
Members of the Partner Care Team will contact you shortly after registering with all the details about the privileges you gain as an Acronis partner. If you ever need assistance, they’ll be here to lend a hand — so you’re never alone. Hone the technical and sales skills that will help you thrive. The Acronis #CyberFit Academy offers training sessions, certification programs, webinars, and virtual conferences that will prepare you to face any challenge and seize every opportunity. Close more deals and upsell more clients with proven sales and marketing assets. With campaigns-in-a-box, pricing and positioning guides, and demos at your fingertips, you’ve got everything you need to grow revenue, reduce churn, and ensure your success.

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All the resources you need in one place


Partner support
 On-demand training
 Marketing support
Contact an Acronis Partner Care Specialist for unlimited technical and business support (via email, chat, or 24/7 phone support). Also, find on-demand troubleshooting help in the Knowledge Base.
 Get the knowledge and certifications your team needs to succeed. Build and reinforce your sales, cyber protection, and technical competencies through the Acronis #CyberFit Academy and on-demand consultations.
 Sell confidently with expert, ongoing marketing support. Leverage out-of-the-box marketing kits, white-labeled and co-brandable campaigns, MDF opportunities, product collateral, and more.






Partner onboarding
 Growth potential
 Superior technology
Realize your potential through a 90-day step-by-step onboarding developed for your success. Partner Care specialists will guide you through everything from enablement to launch and forward growth.
 Let’s grow stronger together. As our partner you’ll unlock greater benefits as you advance through the program’s levels.
 Sell the solutions your customers need as IT complexity, security, and cost challenges evolve. Acronis’ cyber protection services deliver a comprehensive defense for all their data, apps, and systems.

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Boost revenue via the new Acronis Partner Portal
Marketing and sales support is as essential to your success as the quality of the Acronis solutions, training, and technical support. That’s why MSPs are offered a chance to explore what a partnership with Acronis really looks like before any commitment is made. With partial access to the Acronis Partner Portal, you will be able to review key product collateral and see for yourself what the Acronis #CyberFit Academy and Support teams can offer you.

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 MSPs: Start Modernizing Your Services today
Start planning your new services on the Acronis Cyber Protect Cloud platform today.





Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.