Overview


Microsoft Dynamics 365 for Sales

Turn relationships into revenue

Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.


Sell smarter with embedded artificial intelligence            

Know the next best step Optimize email engagement Keep a pulse on social trends
Strengthen relationships with personalized and relevant interactions based on contextual, embedded intelligence that helps sellers exceed the expectations of modern buyers. Elevate your email communications with embedded intelligence that lets you know when and how customers interact with your emails, so you can be more proactive and responsive in your communications. Find out what buyers are really thinking with social intelligence that reveals social sentiment and identifies potential competitive threats.

Foster relationships with authentic and personal engagement

Put buyers first with relationship selling Engage buyers with social media
Build trust with insights centered on specific needs and easily manage relationships at scale with integration between LinkdIn and Dynamics 365 that unifies data and processes.  Find opportunities and nurture relationships with embedded intelligence that highlights relevant conversations to join and recommends content to share.
Deliver personalized content
Get suggestions for relevant content based on what you are working on and who you are working with. Quickly create personalized sales documents with familiar Office 365 tools that enable simultaneous collaboration and editing.

Boost productivity and increase revenue by integrating best practices

Provide intelligent guidance Simplify sales execution
Increase user adoption and minimize training with rich, context-sensitive help and an intelligent, event-driven sales process that guides sellers to optimal outcomes. Accelerate deals with an end-to-end, immersive experience for opportunity management. Use familiar tools like Excel and Outlook for day-to-day sales activities. See the status of cases, all without the hassle of switching apps.
Stay informed Sell anytime, anywhere
 Enrich account, contact and lead data with contextual third-party firmographics, news and compelling events for both B2B and B2C business models.  Work on the go, even without connectivity, with modern mobile apps that provide contextual news, social data and task flows.
Connect with your partners 
Recruit, onboard and strengthen your partner channel through deeper enablement and activation. Give partners a quick view of interactions across opportunities, cases and other relevant information.

Accelerate sales performance                                            

Shorten ramp up time Increase sales effectiveness
Ease onboarding of new sellers. Align sales behavior   with best practices, interactive help and documentation. Hit your numbers by setting goals, monitoring results and providing timely feedback and coaching. Investigate deviations from plan and take corrective action using real-time analytic dashboards.
Gain visibility and insights Motivate your sellers
Go from data to insights with real-time dashboards that have interactive, drill-down capabilities and natural language queries. Energize sellers with fun and exciting team-based sales contests. Improve sales performance and hold everyone accountable with a unique gamification solution that makes results highly visible.

Innovate with a modern and adaptable platform           
Adapt quickly
 Extend and connect
 Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.  Automate processes across Dynamics 365 applications and third-party systems for a unified experience.
Invest with confidence  Drive innovation 
 Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure. Trust our       state-of-the-art datacenters to safeguard your data. Transform your customer interactions with deep insights provided by embedded intelligence that guides your teams to the right business outcomes.




Features

Customer management
 

Help your salespeople zero in on the right leads, contacts, and opportunities as they build out your pipeline. Dynamics 365 for Sales provides social insights, up-to-date company information, and an embedded sales process—so your reps know how and when to engage.

 
 

Actionable insights
 

Empower your salespeople with predictive analytics, digital intelligence, and automated lead scoring. And with signals from both the Sales app and Office 365 to help them assess their customer relationships, they get all the tools they need to choose the next step.

 
 

Personal engagement
 

Tap into the wisdom and experience of your team with shared meeting notes, events, and custom sales documents created with real-time coauthoring. Use OneNote within the Sales management software to take notes and share your work.

 
 

Sales performance
 


Motivate your sales team with the perfect mix of information and collaboration. Easy-to-use dashboards help you set smart goals and monitor results. Built-in Help helps you align your team’s actions with best practices. And gamification encourages healthy competition.


 
 

Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.