Available Add-ons

Logo Title Description
Managed Cloud Backup
Make sure that your data is being backed up and monitored properly.
Logo Title Description
Managed Cloud Backup
Make sure that your data is being backed up and monitored properly.
Logo Title Description
Managed Cloud Backup
Make sure that your data is being backed up and monitored properly.

Overview

Managed Services

Choose the services that suit your business and let us worry about everything else.

Performance, security, advanced support and business continuity for all your cloud-hosted servers

Secure and maintain top performance for any cloud-hosted server by leveraging interworks.cloud’s expertise at a fraction of in-house costs!

Peace of mind for you, added value for your business

A unique solution that guarantees performance, security, advanced support and business continuity for all your cloud servers



PERFORMANCE

SECURITY

COST SAVINGS
Keep your cloud-hosted servers healthy and running  at peak performance with 24/7 monitoring and critical Windows patching Shield your server against viruses, malware, Trojans, phishing, ransomware, spyware, browser-based attacks, cryptojacking, credential-stealing malware and many other endpoint threats Manage your cloud-hosted servers at a fraction of your in-house costs for the ultimate infrastructure coverage​ and increased ROI

BACKUP

BUSINESS CONTINUITY
Make sure that your data is being backed up and monitored properly Ensure the continuity of your business with backup, data restore advisory and security services

Service Plan

One plan for comprehensive coverage of mission-critical servers

Managed Services

24/7 MONITORING
Ensure top performance and maximum uptime for your server. Predictive analytics are utilized to forecast software or hardware upgrades, necessary to maintain maximum future availability, performance, business continuity and increased ROI.


PROFESSIONAL PATCH MANAGEMENT
Keep your server up to date with all critical Windows OS updates and protect your infrastructure against system vulnerabilities and security issues.
 
 
 

SECURITY

Technology leader Webroot provides a comprehensive, multivector endpoint protection solution, covering threats such as viruses, malware, Trojans, phishing, ransomware, spyware, browser-based attacks, cryptojacking, credential-stealing malware, and many other endpoint threats including sophisticated, never-before-seen threats (zero-day attacks).


ADVANCED SUPPORT

You will enjoy the ultimate peace of mind, that only interworks.cloud's true Advanced Support can provide, from a reliable tier-1 or tier-2 engineer, depending on the complexity of your issue. We guarantee a 30-minutes or less response time for critical issues and a commitment to the issue until it's resolved. Critical issues can be escalated to the internal development team or to vendors like Microsoft, Dell and HP.

Advanced Support includes 12 Free Technical Hours per year. Technical Services hours allow opening Advanced Support Tickets through our Support Portal and there is also the ability to use the available hours for Bluebook services. If the annual Free Technical Services Hours are consumed, no new Advanced Support Ticket will be allowed. In order to continue being able to open Advanced Support Tickets, the Technical Services Hours balance must be positive, otherwise it must be replenished by purchasing a Technical Services package.



Additional Managed Services

Choose additional Managed Services that suit your needs and get total coverage for your cloud-hosted servers:


MANAGED CLOUD BACKUP
A proper backup plan is devised and implemented to safeguard against loss of data even by simple user error. Powered by the robust “any-data-any-destination” Acronis backup engine and the Acronis backup plan you have purchased, your server’s state and data are backed up to the cloud and when time is of the essence, advisory service is offered so that backup data can be quickly and safely restored into a production server for maximum business continuity coverage.

MORE MANAGED SERVICES COMING SOON...
Stay tuned as more exciting Managed Services that further enhance the safety of your infrastructure, the business continuity of your organization and increase ROI for your IT department even more are coming soon!
 

PROFESSIONAL PATCH MANAGEMENT
Keep your server up to date with all critical Windows OS updates and protect your infrastructure against system vulnerabilities and security issues.






Features

Monitors

 Windows
Antivirus Status Monitor
CPU Monitor
Component Monitor
Disk Usage Monitor
Event Log Monitor
File / Folder Size Monitor
KES Security Management Monitor
Memory Monitor
Online Status Monitor
Patch Monitor
Ping Monitor
Process Monitor
SNMP Monitor
Service Monitor
Software Monitor
WMI Monitor
Webroot Security Management Monitor
Windows Performance Monitor

Audit

 Windows
Hardware
Software
Services
Change log
Activity Log




Support

Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

​

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min		 Available: 24/7
30 min		 Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour		 Available: 24/7
1 hour		 Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours		 Available: 24/7
4 hours		 Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.