Overview


Microsoft Dynamics 365 Commerce

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 Commerce empowers retailers to create exceptional, insightful shopping experiences.

Drive unified commerce
Create seamless shopping experiences Enable omni-channel buying Increase brand loyalty
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers. Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools. Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.

Create a modern store experience
Deliver exceptional customer service Tailor product selection and recommendations Optimize store operations
Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility. Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping. Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.











Features

Effectively manage merchandising
Streamline sourcing and replenishment Manage product demand Amplify sales and promotions
Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures. Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing. Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.

Innovate with a modern and adaptable platform
Adapt quickly Extensible platform
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps. Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence Drive innovation
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data. Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.

Optimize operations through insights
Maximize business impact Speed up end-of-day activities
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights. Complete key store closing activities faster using automated and streamlined workflows.
Increase inventory visibility Meet changing business needs
Manage stock counts to enable the right level of inventory at the right locations. Drive actions to support multi-company, multi-brand, and multi-channel global operations.

Support

Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

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The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min		 Available: 24/7
30 min		 Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour		 Available: 24/7
1 hour		 Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours		 Available: 24/7
4 hours		 Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.