Overview



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It is now easier than ever for partners to help customers move to the cloud, take advantage of new offers and capitalize on the growth of the modern cloud technology market

 

Expanding opportunities for partners

 
Partners can reduce costs while accelerating their customers' success and expand their offerings portfolio. Partners can grow their business and extend reach by leveraging perpetual software licenses, supporting customer digital transformation and position them for success in today's cloud-first world.
Benefits for customers


Simplified purchasing experience with accelerated sales and delivery cycle. Single destination for customers with hybrid purchasing needs who want to transact with a single partner.



Available Products*

License-only SKUs without Software Assurance that must be paid in full upfront

 




 

Desktop Tools

Infrastructure Servers

Productivity Servers

Office Standard and Professional Plus 2019

Office for Mac Standard 2019

Project and Visio 2019

Windows 10 Enterprise LTSC 2019 Upgrade 

Windows Server 2019

SQL Server 2019

BizTalk Server 2020

Microsoft Identity Manager 2016

Exchange Server 2019

SharePoint Server 2019

Skype for Business Server 2019

Project Server 2019

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*Please see the "Editions & Pricing" section for a complete list of products.








Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.