Overview


 

Mixed reality empowers a new dimension of work

Transform business operations and help employees work smarter, faster, and more efficiently with information they can access in real-world context. Improve cross-team collaboration with technology that lets your employees work together from a shared perspective.


Dynamics 365 Remote Assist

Solve problems faster in context with Dynamics 365 Remote Assist

Modernise your field service operations, so you can make the most of your time and money. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context.

Empower technicians to solve problems faster with mixed reality 
Modernise field service Solve problems in minutes, not days  Connect with the best of Microsoft 
Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Remote Assist on Microsoft HoloLens. With modern tools like mixed reality video calling, annotations, and file sharing, technicians and remote experts can work together to solve problems in context.  Troubleshoot complex problems faster, the first time. Enable experts to assist technicians remotely, so you can save time, reduce travel costs and improve operational efficiency.  With deep connections to Microsoft Teams, Azure Active Directory, OneDrive, Dynamics 365 for Field Service, and PowerBI, Remote Assist integrates seamlessly with your existing Microsoft applications, so technicians can view assignments, call experts, and access work order data – all in one secure solution. 

 


Dynamics 365 Layout

Design spaces in context with Dynamics 365 Layout

Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so you can make better decisions before you build.

Visualize physical designs with mixed reality 



Experience room layouts in real-world scale Edit physical designs easily Move from concept to completion with confidence  

Visualise layouts with holograms  in the physical world or in virtual reality. Easily import floorplans from Microsoft Visio and 3D models from other apps to experience designs at scale and in context.

Walk through proposed layouts in the physical space or in virtual reality to make changes in real time. Simply move, resize, or rotate 3D models to edit your layout on the spot.

 Review designs with stakeholders using mixed reality video calling. Share your vision in context to make better decisions, so you can move from concept to completion faster, with fewer costs.


Holographic computing made possible

Specialized componentslike multiple sensors, advanced optics and a custom holographic processing unitenable us to go beyond the screen.


Mixed reality with HoloLens

While we live in a world where technology is everywhere, many workers don't have information where they need it most: in the real-world context of the work they do. Μixed reality brings people, places and objects from your physical and digital worlds together. This blended environment becomes your canvas, where you can create and enjoy a wide range of experiences.

Holograms enhance the real world

Interacting with holograms in mixed reality enables you to visualize and work with your digital content as part of your real world. Realize mixed reality's promise with Microsoft HoloLens. 



A more natural way to interact

Holograms are responsive to you and the world around you. Microsoft HoloLens enables you to interact with content and information in the most natural ways possible. 




Gaze Gesture Voice  

Built-in sensors let you use your gaze to move the cursor so you can select holograms. Turn your head and the cursor will follow.

Use simple gestures to open apps, select and size items, and drag and drop holograms in your world.

Use voice commands to navigate, select, open, command and control your apps. Speak directly to Cortana, who can help you complete tasks.










Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.