Overview



Get enterprise-class reliability and protect against spam and malware, while maintaining access to email during and after emergencies. Exchange Online Protection provides a layer of protection features that are deployed across a global network of datacenters, helping you simplify the administration of your messaging environments. 

Security and reliability

Exchange Online Protection provides advanced security and reliability to help protect your information.

  • Eliminate threats before they reach the corporate firewall with multi-layered, real-time anti-spam and multi-engine anti-malware protection.
  • Protect your company's IP reputation by using separate outbound delivery pools for high-risk email.
  • Five financially backed SLAs attest to a high quality of service, including protection from 100% of known viruses and 99% of spam.
  • Globally load-balanced network of datacenters helps to ensure a 99.999% network uptime.



Stay in control

Maintain control over your environment while gaining email protection from Microsoft.

  • Manage and administer from the Exchange Administration Center—a single web-based interface.
  • Near real-time reporting and message trace capabilities provide insight into email environments by retrieving the status of any message that Exchange Online Protection processes.
  • Active content, connection, and policy-based filtering enables compliance with corporate policies and government regulations.
  • IT-level phone support 24 hours a day, 7 days a week, 365 days a year at no additional cost.

Easy to deploy and maintain

It's easier than ever to protect your organization from external threats.

  • No hardware or software required to install, manage, and maintain, which minimizes up-front investment.
  • Get a predictable payment schedule through a subscription-based service for customers with an on-premises email deployment. Exchange Online Protection is also included in Exchange Online and any Office 365 plan that includes Exchange Online.
  • Simplify IT environments by reducing the need for in-house email security servers and applications.
  • Ensure that no email is lost or bounced by automatically queuing email if the destination email server becomes unavailable for any reason.
  • Get up and running quickly with a simple MX record change.


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How Exchange Online Protection processes incoming email









Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.