Overview




Reimagine the way you work with Microsoft 365 and Microsoft Teams



Be productive anywhere

Secure your business

Get a cost-effective solution

Get work done and stay connected whether you’re working remotely or onsite.

  • Chat, call, and host meetings
  • Share documents in the cloud
  • Collaborate using Office apps
  • Connect via email and calendar

Help safeguard business data with built-in security features.

  • Defend against cyberthreats
  • Make customer data more secure
  • Help secure your devices
  • Manage users and devices

Streamline IT setup, management, and costs with a single productivity solution.

  • Improve user productivity
  • Save on automation and IT costs
  • Consolidate vendor spend
  • Reduce cost of security risks


Add-ons

Audio Conferencing

Business Voice

Windows 365

Join Microsoft Teams meetings on the go, without an internet connection.

Add Microsoft Teams Phone, a cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.

Securely stream your Windows experience—including apps, content, and settings—from the Microsoft cloud to any device.

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Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.