Overview


The First Integrated NIS2, DORA & ISO Compliance Service

Start Comply by TicTac helps your business achieve and maintain compliance with NIS2, DORA, ISO 27001, and other key regulations — quickly, reliably, and without unnecessary burden. Simplify. Automate. Get Certified.

Start Comply

Why does compliance matter for your business?

The regulatory landscape for cybersecurity has changed dramatically in recent years. With the introduction of NIS2, DORA, and evolving ISO standards, businesses across Europe now face mandatory compliance obligations — with significant penalties for non-compliance.

Many organizations struggle to keep up. Compliance is complex, time-consuming, and requires specialized knowledge that most teams simply don't have in-house. Without a structured approach, businesses risk fines, reputational damage, and operational disruptions.

Start Comply was built to solve exactly this problem — combining expert guidance, automation tools, and continuous monitoring into one integrated service that takes you from initial assessment all the way to certification and beyond.

Compliance Info

NIS2 DIRECTIVE

The EU's updated Network and Information Security directive applies to a wide range of sectors and introduces strict security, incident reporting, and supply chain obligations for both essential and important entities.

Business Risks of Non-Compliance:

  • Fines of up to €10M or 2% of global turnover
  • Personal liability for executive management
  • Mandatory incident reporting obligations
  • Risk of operational suspension

DORA (DIGITAL OPERATIONAL RESILIENCE ACT)

DORA applies to financial entities and their ICT service providers, requiring robust frameworks for ICT risk management, incident reporting, resilience testing, and third-party risk oversight.

Business Risks of Non-Compliance:

  • Significant regulatory penalties
  • Mandatory ICT risk management frameworks
  • Strict third-party vendor oversight requirements
  • Reputational damage and loss of client trust

ISO 27001 CERTIFICATION

The international standard for information security management. Achieving ISO 27001 certification demonstrates a structured, audited approach to protecting sensitive data and managing information security risks.

Business Risks of Non-Compliance:

  • Loss of competitive advantage in tenders
  • Inability to meet enterprise customer requirements
  • Increased exposure to data breaches
  • Lack of structured security governance

VENDOR RISK MANAGEMENT

Modern compliance frameworks require businesses to assess and monitor the security posture of their third-party suppliers and partners. Unmanaged vendor risk is one of the most common sources of regulatory exposure.

Business Risks of Non-Compliance:

  • Supply chain vulnerabilities going undetected
  • Regulatory liability for third-party breaches
  • Loss of contractual compliance with enterprise clients
  • Reputational damage from partner incidents

Why Start Comply?

  • Comprehensive Compliance Guidance: Personalized action plans for NIS2, DORA, ISO 27001, and other standards, tailored to the specific needs and risk profile of your business.
  • Ready-Made Tools & Templates: Checklists, policy templates, and automated notifications so your team always knows what needs to be done — without the guesswork.
  • Expert Support at Every Step: TicTac's specialized team provides clear answers and practical solutions throughout your compliance journey.
  • Continuous Monitoring & Updates: A live dashboard gives you full visibility into your compliance progress, with ongoing adjustments to keep you current as regulations evolve.
  • Seamless Integration: Start Comply works alongside your existing infrastructure without disrupting daily operations.
Why Start Comply
Platform Features

Everything you need to achieve and maintain compliance — in one place.

  • NIS2, DORA & ISO 27001 Compliance Frameworks
  • Automated Gap Assessment & Action Plans
  • Policy & Documentation Templates
  • Vendor Risk Management (TPRM)
  • Continuous Compliance Monitoring Dashboard
  • Audit Preparation & Certification Support
  • Dedicated Expert Team Support

How does it work?

1

Request Access

Fill out the form and join the list of the first businesses to activate the service. Our team will get in touch to kick off your onboarding.

2

Use Start Comply

Gain access to the platform. Your compliance assessment begins immediately, with guided steps, documentation tools, and expert support along the way.

3

Get Certified

Follow the guided instructions, upload your documentation, and achieve certification — easily, quickly, and on your schedule. Ongoing monitoring keeps you compliant long after.

START YOUR COMPLIANCE JOURNEY TODAY

With Start Comply, you're not just checking a box — you're building a lasting compliance culture. Protect your business from regulatory risk, strengthen your security posture, and demonstrate trust to your clients and partners.

Compliance doesn't have to be complicated.

 

*Service will be provided on a prepaid basis without proration & refunds.

Support


Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

< 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

< 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents
Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
LEARN MORE LEARN MORE LEARN MORE LEARN MORE