Overview

Enable secure mobile productivity

Define a mobile management strategy that fits the needs of your organization. Apply flexible mobile device and app management controls that let employees work with the devices and apps they choose while protecting your company information.

Meet your data protection needs while delivering the best user experience

Help your people stay productive and secure

Get unparalleled Office mobile app management

Select from a variety of management scenarios

Provide the experience users need to do their best work from wherever they are, on whatever device they choose. Set granular app policies to control data access and use while preserving the familiar Office user experience. Secure your data with flexibility and control, even when navigating complex device landscapes.

Why choose Intune?

Support your diverse mobile ecosystem

Protect data with or without device enrollment

Securely manage iOS, Android, Windows and macOS devices from a single, unified mobile solution. Create app protection policies that help keep your company data safe without managing the user's devices.


Achieve IT efficiencies in the cloud

Deploy and succeed with world class support

Stop maintaining on-premises servers—focus your time on business needs instead, with a globally scalable cloud architecture that's always up to date. Take advantage of the Microsoft global presence with 24/7 support and FastTrack deployment support included with your subscription.

Manage mobile devices and apps from the cloud

Protect your data while maintaining productivity for your employees on the mobile devices and apps they choose. Mobile device management and mobile application management provide integrated data protection and compliance capabilities that let you be precise about what data different users can access, as well as what they can do with the data within Office and other mobile apps.

Achieve unified endpoint management across all devices

Company-managed devices

Employee-managed devices

Third-party-managed devices

Enroll the devices you supply in    both single-user and multi-user scenarios. Enable productivity and provide data security in scenarios where employees bring their own devices. Extend data protection to devices supplied from elsewhere, such as contractor devices or public kiosks.





Features

Manage Microsoft Office mobile apps at a granular level

Provide the Office experience your workers expect without compromising user productivity. Enable granular data controls within Office mobile apps and enforce conditional access policies for Exchange, SharePoint, and Skype for Business. Enable multi-identity app usage by applying data security policies based on individual user identities.

Modernize Windows 10 management without compromising control

Lower your total cost of ownership and simplify Windows 10 device provisioning and management from the cloud. Through integration with System Center Configuration Manager, included with Intune, transition to cloud-based management while maintaining the control you require.

Protect your data at every turn

Define comprehensive policies that allow only the right people under the right conditions to access your company data, and ensure the data stays protected by controlling how they use it within Office and other mobile apps. Enforce the policies based on conditions you specify such as user, location, device state, app sensitivity, and real-time risk.

 
Intune-managed apps are enabled with a rich set of mobile application protection policies

The apps allow you to:

  • Restrict copy-and-paste and save-as options
  • Configure web links to open inside the Intune Managed Browser app
  • Enable multi-identity use and app-level conditional access

Intune-managed apps can also enable app protection without requiring enrollment, giving you the choice to apply data loss prevention policies without managing the user's device.

Important mobile app management in your mobile and line-of-business apps using the Intune App software development kit and app wrapping tool.​
 
Find the right Microsoft app for your scenario
 
 Find the right partner app for your scenario




Gain more time for your IT strategy, with access to deployment resources and support

End the cycle of maintaining and updating on-premises servers by managing all mobile devices and PCs from the cloud. Plan and execute your deployment with help from Microsoft engineers under the FastTrack program, and stay operational with 24/7 global support, both included in your subscription.

Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.