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Microsoft Dynamics 365 for Customer Service
Earn customers for life
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Engage with customers on any channel or device
Deliver fast, personalized service and support
Learn from every interaction
Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.
Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.
Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
Innovate with a modern and adaptable platform
Give your agents what they need to serve your customers anytime, on any channel.
Customer Service provides a unified platform that makes information available across engagements so your agents offer the consistency and personalization your customers expect.
Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.
All interworks.cloud services come with a FREE Standard Support plan via email to the address above or by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available weekdays, 08:00-22:00 GMT+2).
The out of the box FREE Standard Support plan for end-customers features the following:
Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.
Note: Once you successfully register you will have access to retail prices. When your signed contract gets validated. interworks.cloud will credit in your account your discount based on your partnership level, in case you have already proceeded on any sales.