*Annual commitment with monthly payments. On early cancellation, partner is obligated to pay for the months remaining until the subscription anniversary.
**If the annual Free Technical Service Hours included with the Partner Advanced Support plan are consumed, no new Advanced Support ticket will be allowed (interworks.cloud will continue receiving support tickets through the Advanced Support ticket mechanism, meaning through the Support Portal, but they will be handled as standard support tickets). In order to continue being able to open Advanced Support tickets, the Technical Services Hours balance must be positive, otherwise it must be replenished by purchasing a Technical Services package. Furthermore, it is possible to use the available Technical Services Hours for Bluebook services.
***Extended business hours: Monday through Friday from 8:00 to 22:00 GMT+2
****In case the SLA is not met, the time is NOT subtracted from the yearly Free Technical Services Hours allotment. Also, SLA is valid only if the support ticket is opened via interworks.cloud's support portal (support.interworks.cloud). Otherwise, the support ticket is treated as a standard support request.