Overview


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​By combining best-in-class apps with powerful cloud services, Office 365 lets anyone create and collaborate anywhere on any device. 

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Collaboration

Every group is unique, with its own needs and workstyle. Office 365 provides an integrated solution so everyone can collaborate more effectively with team chat, online meetings, co-authoring and sharing files securely, group email and a social network for work.

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Security & compliance

With Office 365, Microsoft takes security and compliance to the next level. Now you have even more control with built-in privacy, transparency, and refined user controls. It's easy to see why this is the most secure Office. Ever.

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Intelligence & analytics

Easy-to-use live data monitoring and in-depth personal and organizational analysis tools let you discover new stories in your data with even more interactive reports, simpler dashboards, and compelling data visualizations.

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Mobility

Office 365 empowers your teams to stay connected and productive anywhere. View and edit documents on the go with Office 365 mobile apps. Securely view, co-author, and share files in the cloud. Access content, conversations, tasks, and schedules from any device.

















Features


Support


Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort
Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min
Available: 24/7
30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day
Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour
Available: 24/7
1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days
Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours
Available: 24/7
4 hours
Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.