Overview


Software Subscriptions are 1 or 3 year Windows Server and SQL Server subscriptions for on-premises or cloud use that you can easily acquire, provision and manage, offering your customers market-leading pricing and unmatched deployment flexibility.

 
Best Customer Value
Your customers will be thrilled to save up to 79% versus pay-as-you-go pricing by using their Windows Server and SQL Server subscriptions along with Azure Reserved Instances (RIs) and the Azure Hybrid Benefit.

Save money on Windows Server Compute With RI + Windows Server Subscription

 

Hybrid Use Benefit for SQL and Windows Server

 

 
Greater Flexibility: Deployment On-premises or in the Cloud
Customers who buy Server Subscriptions for Windows Server or SQL Server are entitled to the Azure Hybrid Benefit and thus may choose to use these licenses for Azure virtual machines or in on-premises deployments. If they use them for an on-premises deployment, the usual licensing rules for these products apply, as detailed in the Product Terms. Customers are additionally granted rights equivalent to a subset of the rights provided to SA customers as below:
Windows Server
SQL Server
  • Self Hosting
  • Disaster Recovery
  • Semi-Annual Channel releases 
  • Self-Hosting
  • Disaster Recovery
  • License Mobility across Server Farms
  • Fail-over Rights
  • Unlimited Virtualization*
  • Power BI Report Server* 
*Enterprise Core licenses only​ 
 
More Business
Grow your business with low-cost Windows Server and SQL Server subscriptions that allow you to target and win on-premises deployments and predictable cloud workloads in a fast-growing market.
 

 

Start selling Microsoft Software Subscriptions to grow your revenue and enhance your profitability!

Talk today to your customers who:

  • Run predictable, full-time Windows Server or SQL Server workloads
  • On-premises or in the cloud
  • Looking for the best possible price to license these server products
  • Do not have existing licenses with active Software Assurance

Remember that for cloud workloads your customer will enjoy the best possible savings when you sell Software Subscriptions and Azure Reserve​d Instances together!










Support

Support Details

All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

Technical Support

Support Plans Features Standard Support Plan Customer Advanced Support Customer Premium Support Partner Advanced Support Partner Premium Support
Technical Support Issues preventing access to services ONLY Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention Issues preventing access to services AND any issue requiring professional attention
Support is available for all interworks.cloud Distribution products (Microsoft 365, Acronis, etc), including interworks.cloud own Virtual Servers offering, including all supplementary products (DRaaS, Recovery Copy, Cold Storage, etc) Yes Yes Yes Yes Yes
Availability 8x5, M-F 09:00-17:00, GMT+2 14x5, M-F 08:00-22:00, GMT+2 24x7 14x5 M-F 08:00-22:00, GMT+2 24x7
Response time: Critical issues** Customer’s business has significant loss or degradation of services, and requires immediate attention. Best Effort < 30 min < 30 min < 30 min < 30 min
Response time: Major issues** Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner

< 1 business day

No SLA

 < 1 hour < 1 hour < 1 hour < 1 hour
Response time: Minor issues** Customer’s business is functioning with minor impediments of services.

< 2 business days

No SLA

 < 4 hours < 4 hours < 4 hours < 4 hours
Support hours if issue is NOT customers fault or is caused by a bug Unlimited Unlimited Unlimited Unlimited Unlimited
Professional Services Hours Included on Monthly plans (Per Month) no carryover to next subscription renewal N/A 1 1.5 1 1.5
Professional Services Hours Included on Annual Plans (Per Year) no carryover to next subscription renewal N/A 12 18 12 18
Who opens and manages the ticket N/A Customer Customer Reseller Reseller
Number of Administrators (emails) who can opened premium/advanced tickets 2 2 4 2 4
Number of IaaS Tenants covered (for Partner Packages Only) Each Tenant includes 2 VMs N/A N/A N/A 2 2
Number of IaaS VMs covered (for End-Customer and Partner Packages) all 2 2 N/A N/A
Support Usage Reporting (through portal) Yes (historical overview) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status) Yes (hour utilization status)
Ticket status notifications Email Email Email Email Email
Access to ticket SLA performance counter No Yes Yes Yes Yes
Means of communication:
1. Support portal, email
2 .Support portal ONLY for incidents		 Yes Yes Yes Yes Yes
Ability to purchase additional hour packages (Technical Services) No Yes Yes Yes Yes
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Remember, when the support hours provided by the plan purchased are consumed, a Technical Services package may be purchased.

The service can be canceled at any time without a refund; it will remain active until the end of the current term.