Overview

Managed Services

Choose the services that suit your business and let us worry about everything else.

Performance, security and business continuity for all your GDPR-sensitive servers

Secure and maintain top performance for any on-premise or cloud-hosted server by leveraging interworks.cloud’s expertise at a fraction of in-house costs!

Peace of mind for you, added value for your business

A unique solution that guarantees performance, security and business continuity for all your GDPR-sensitive servers

PERFORMANCE

COST SAVINGS

SECURITY
Keep your on-premise or cloud-hosted servers healthy and running  at peak performance Manage your GDPR-sensitive servers at a fraction of your in-house costs  for the ultimate coverage and compliance Shield your server against virus, malware, ransomware and intrusion attacks

BACKUP

BUSINESS CONTINUITY
Make sure that your data is being backed up and monitored properly Ensure the continuity of your business with Disaster Recovery services

Service Plans

Two plans for complete coverage of mission-critical servers

Essential Managed Server

24/7 MONITORING
Ensure top performance and maximum uptime for your server. Predictive analytics are utilized to forecast software or hardware upgrades, necessary to maintain maximum future availability, performance, business continuity and increased ROI.

PROFESSIONAL PATCH MANAGEMENT
Keep your server up to date with all critical Windows OS updates and protect your infrastructure against system vulnerabilities and security issues.

Comfort Managed Server

Everything included in the Essential Managed Server plan plus:


(Note: a one-time setup fee of ​€100.00 applies)


CONTINUOUS BACKUP
Powered by the “any-data-any-destination” robust Acronis backup engine, your server’s state and data are continually backed up to the cloud to safeguard against loss of data, even by simple user error. Your backup data to interworks.cloud’s data center can even be quickly restored as a disaster recovery VM for maximum business continuity coverage.

360° THREAT PROTECTION
Technology leader provides total protection for your server against security threats such as unauthorized access, viruses, malware or ransomware, intrusions, even from zero-day attacks that have not yet been fully detected and classified.










Features


2018 Essential
Managed Server

2018 Comfort
Managed Server

24/7 Monitor server health and performance: uptime, disk capacity, disk performance, CPU utilization, memory utilization, more…

Yes

Yes

Recommend hardware/software updates or upgrades

Yes

Yes 

Predictive server health analytics

Yes

Yes

24/7 Monitor of Windows OS critical update vulnerabilities

Yes

Yes

Critical Windows OS patch management

Yes

Yes

24/7 continuous server backup

 

Yes

6-month retention policy

 

Yes

Run backup as a Disaster Recovery VM

 

Optional

(at extra cost)

Remote server restore (if needed)

 

Yes

Anti-malware, anti-spyware and anti-phishing protection

 

Yes

Protection against zero-day exploits

 

Yes

Protection against unknown malware and targeted attacks

 

Yes

Monitoring and classification of 100% of running applications

 

Yes

Blocking of malware and applications being classified

 

Yes

Protection for vulnerable systems and applications

 

Yes

Email protection

 

Yes

Anti-spam protection

 

Exchange only

Firewall

 

Yes

Web browsing monitoring

 

Yes

Advanced disinfection and remediation tools

 

Yes

Centralized quarantine

 

Yes

Real-time reporting and alerting

 

Yes

Advanced searches in reports

 

Yes

Information on access to corporate data

 

Yes

Automatic updates

 

Yes

Windows, Mac OS X, Linux compatible

 

Yes

…more                        

Yes

Yes






Support

Support Details

 All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

​

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner advanced support Partner premium support Service definition
Available: Monday - Friday
9:00 - 17:00 GMT+2
Best Effort		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
30 min		 Available: 24/7
30 min		 Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday
9:00 - 17:00 GMT+2
1 business day		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
1 hour		 Available: 24/7
1 hour		 Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday
9:00 - 17:00 GMT+2
2 business days		 Available: Extended Business Hours
8:00 - 22:00 GMT+2
4 hours		 Available: 24/7
4 hours		 Minor
Customer’s business is functioning with minor impediments of services.
Learn more Learn more

Remember:

  • Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.