All interworks.cloud services come with a FREE Standard Support plan by directly submitting a ticket at our Support Portal, where you may also find our Live Chat support option (available Monday - Friday, 09:00-22:00 GMT+2).

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The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan	Partner advanced support	Partner premium support	Service definition
Available: Monday - Friday 9:00 - 17:00 GMT+2 Best Effort	Available: Extended Business Hours 8:00 - 22:00 GMT+2 30 min	Available: 24/7 30 min	Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: Monday - Friday 9:00 - 17:00 GMT+2 1 business day	Available: Extended Business Hours 8:00 - 22:00 GMT+2 1 hour	Available: 24/7 1 hour	Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: Monday - Friday 9:00 - 17:00 GMT+2 2 business days	Available: Extended Business Hours 8:00 - 22:00 GMT+2 4 hours	Available: 24/7 4 hours	Minor Customer’s business is functioning with minor impediments of services.
	Learn more	Learn more

Remember:

• Should you use the Standard Support Plan, you can only make use of the features available in other support plans by upgrading to these.